Appointments
How to make an appointment
The Medical Centre is available between 08:30am and 6pm, Monday, Tuesday, Wednesday and Friday, Thursday we are open between 8.30am to 1pm. if you think you need to be seen or need to speak to someone, please call us or drop in and book an appointment. We are operating a Care Navigation system which means that your problem will be assessed when you speak to us and you will be directed to the most appropriate person to respond to your request. This may not always be a doctor, your issue may have been redirected to one of our Nurses or advice relayed via our Admin Team.
Changes to our appointment system.
The Welsh Government have requested that all GP Practices move towards a more blended form of appointments, offering on the day access, booked face to face or telephone appointments and some form of online access such as My Health Online.
Pre-bookable face to face and pre-bookable telephone appointments are available to book up to six weeks in advance. This can be done via the reception desk, My Health Online, email or telephone. You will be able to choose between face to face or telephone appointment with a GP of your choice. Depending on availability, you may be able to book an appointment earlier if you book with any doctor.
We also run an emergency clinic each day for 'On the day Emergencies' only. The care navigators that take your calls will ask you what the emergency is. Depending on this information, you may be redirected to another service or put down for an appointment with the emergency doctor. You cannot choose who you see, it will be the emergency doctor for that day. Please call from 08.30am each morning if you think you need an emergency appointment. If your problem is not an emergency for that day, you will be offered a pre-bookable appointment instead.
Please Note: Our staff are operating under the instructions of the Doctors. The doctors are aware that the staff are asking you questions if you call for an emergency appointment and have approved this in order to maintain an effective emergency system. Please understand this and be courteous to our staff who are only following procedures. Please also bear in mind that all our calls are recorded and we operate a zero tolerance policy on patients being abusive or aggressive towards our staff.
You can also make a non-urgent appointment via email to our admin email lakeside.enquiries@wales.nhs.uk A member of our admin team will email you back with an appointment. This will be the next available appointment. If you need an appointment on a specific date or time, you will need to contact us on 01745344680. Please make sure you have you full details Inc. telephone no. on your request.
Patients between the ages of 16 – 74 who have not been seen at the surgery for a period of 3 years may request a consultation with a GP, at which any appropriate enquiries and investigations will be made. Consultations can also be requested by patients over the age of 75, who have not been seen at the surgery for 12 months or more.
Cancellations
If you cannot keep or no longer require your appointment, please notify us as soon as possible so that we can offer the appointment to someone else. You can cancel your appointment by phoning or email. You cannot cancel an appointment within 1 hour of the appointment time; this is a failed appointment.