Telephone Consultations
Pre-booked telephone appointments slots for either an AM or PM callback are available with the doctor six weeks in advance. Appointments can be made by telephoning the surgery on 01745 344680 any time between 08.30am and 6pm. You can also make a request for a Non-Urgent telephone appointment via email to lakeside.enquiries@wales.nhs.uk. A member of staff will book the next available slot and email you back the details.
The doctor will call you either sometime in the morning (AM Appointment) or sometime in the afternoon (PM appointment). A reminder will be sent to you with an appointment time but this time simply represents whether the callback is AM or PM and is not the time the doctor will call.
If the doctor is unable to contact you the first time they try, they will attempt one more time. If they have failed to make contact on two occasions then they will not try again and you will have to re-book your appointment.